ETC – is a network operator of Telecom services based in the UK and is one of the UK’s fastest growing and profitable companies. Offering both packaged solutions and traditional standalone services using Telecom technologies, with clients ranging from SME to Corporate, resellers/affiliates to end users. The main core infrastructure is in CITY LIFELINE London and services offered include Server and Website hosting, broadband, leased lines, VOIP, traditional telecoms, IVR, SMS
Customers are our bread and butter – without them we wouldn’t have a business and therefore we treat our customers and prospective customers with the utmost respect and courtesy. Any customer or Prospect contacting us during business hours will get a response on the same day. Every single ETC customer is allocated an Account Manager and most of our staff will know our customers by name. Technical Support is given free of charge by telephone and email during business hours and we also provide a wide range of tools and help files to our customers.
Our network and all of our hardware is located in CITY LIFELINE, LONDON, and the largest and most successful Data Centre in Europe. This facility is the primary site for The London Internet Exchange (LINX) and provides the best possible peering opportunities with all major UK, European and Global Carriers. The CITY LIFELINE site has Site Monitoring, Proximity Card Reader Access Control, Video Surveillance, Dry Fill Sprinkler System and multiple external power feeds are supported by UPS and generator back up to give seamless power continuity under any circumstances.
At ETC we recognise that there are many choices in the ISP market – to stay ahead of the pack we have to be hotter. We focus on what we call the 3Qs: Quality of Support, Quality of Service and Quality of Infrastructure – the criteria that make a real difference to our clients. We regularly run appraisals on all staff members, monitor all company communications (both inbound and outbound) and ask our customers for their feedback to ensure that we are offering the best possible service and meeting with people’s expectations.
Another reason for ETC standing out from the crowd is the wide range of Internet solutions available. We have the most comprehensive range of solutions available from any ISP in Europe. From Web site and application hosting using Linux, Windows, Cold Fusion, PHP, ASP, MySQL and SQL 2000, to solutions using Server Clustering and Load Balancing, to providing Leased lines and VPN solutions, to providing co-location and rack space to Reseller, ISPs and VISPs, we have the experience, knowledge and capacity to provide a solution that is right for you.